Our Commitment
Support You Can Count On
Uptime SLA
Guaranteed system uptime across monitored infrastructure
Response Time
Critical issue first response within 2 business hours
Business Days
Monday to Friday 9AM–6PM support coverage (GMT+8)
Ticket Volume
Unlimited support tickets included in retainer plans
Support Plans
Choose Your Coverage
Flexible retainer plans to match your business size and budget.
Basic
For small teams with light IT needs
- Email & WhatsApp helpdesk
- Monthly system health report
- Software update management
- Up to 10 user accounts
- On-site visits
- 24/7 monitoring
Professional
POPULARFor growing companies with critical systems
- Priority email, WhatsApp & phone
- Weekly health reports
- Proactive monitoring & alerts
- Up to 50 user accounts
- 2 on-site visits/month
- 24/7 monitoring
Enterprise
For organisations with high-availability needs
- Dedicated account manager
- Real-time monitoring dashboard
- Security & compliance audits
- Unlimited user accounts
- Unlimited on-site visits
- 24/7 monitoring & alerting
What We Cover
Full-Spectrum IT Support
We handle the IT so you can focus on what matters.
Helpdesk Support
Fast, friendly support via email, WhatsApp, or phone for your staff's day-to-day IT issues and requests.
System Monitoring
24/7 uptime monitoring for servers, databases, and applications — with instant alerts before issues become outages.
Security Management
Patch management, firewall configuration, access control audits, and security vulnerability assessments.
Backup & Recovery
Automated backups, disaster recovery planning, and tested restore procedures to protect your critical data.
Need a Reliable IT Team?
Get a customised support plan tailored to your business size and systems.
Contact Us View All Services
Jebat Tech | 202503119324(LA0078502-H)
If your matter is urgent, please feel free to contact us
directly at +60149888578
business hours: Monday to Friday, 9:00 AM – 6:00 PM
(GMT+8)