Helpdesk Support
Fast, friendly support via email, WhatsApp, or phone for your staff’s day-to-day IT issues and requests.
IT Support Team
IT Support Team by Jebat Tech, Klang, Selangor: Dedicated IT support, server maintenance, and technical operations for your organization. Packages start from RM 800. Every project starts with a free consultation and a fixed quote.
Your dedicated IT partner — proactive system monitoring, responsive helpdesk support, and preventive maintenance to keep your business running without interruption.
Last updated
Overview
We handle the IT so you can focus on what matters: 99.9% uptime SLA on monitored infrastructure, first response within 2 business hours for critical issues, and unlimited tickets on retainer plans.
Tools we use
- cPanel
- Linux
- AWS
- Cloudflare
- Backups
Capabilities
What’s included
System Monitoring
24/7 uptime monitoring for servers, databases, and applications — with instant alerts before issues become outages.
Security Management
Patch management, firewall configuration, access control audits, and security vulnerability assessments.
Backup & Recovery
Automated backups, disaster recovery planning, and tested restore procedures to protect your critical data.
Process
How the project runs
- 01
Onboarding Audit
We inventory your systems, accounts and risks and set up monitoring.
- 02
Monitoring & Alerts
24/7 uptime checks with alerts before issues become outages.
- 03
Helpdesk
Email, WhatsApp and phone support with tracked tickets and SLAs.
- 04
Reports & Reviews
Monthly health reports and quarterly improvement reviews.
Packages
Pick a starting point
Prices are starting estimates. Your final quote is fixed once we agree the scope.
Cost Effective
RM 800 / /month
Best for startups and small businesses
- Email support
- Basic monitoring
- Monthly backup
- Response within 24 hours
- 1 site covered
Most Popular
RM 2,000 / /month
Best for growing companies
- Email + WhatsApp support
- Proactive monitoring & alerts
- Weekly backups
- Response within 4 hours
- Up to 3 sites
- Monthly health report
Enterprise
Custom
For organisations with high-availability needs
- Dedicated account manager
- Real-time monitoring dashboard
- Security & compliance audits
- Unlimited user accounts
- Unlimited on-site visits
- 24/7 monitoring & alerting
FAQ
Questions people ask before they start
Still unsure? Send us a message and a real person will reply.
Ask a questionHow can I contact customer support?
Email us at info@jebat.tech or call +60 14-988 8578 during business hours (Mon–Fri, 9AM–6PM).
Do you offer custom services or packages?
Yes, we provide custom solutions tailored to your needs. Contact us with your requirements and we’ll provide a personalized quote.
Where are you located?
Bandar Bukit Tinggi 2, 41200 Klang, Selangor. Walk-ins welcome during business hours or by appointment.
How do you charge for services?
By man-hours. We evaluate the project requirements and provide a cost based on complexity, tools, and timeline.
Can I request changes to requirements?
Yes, if they don’t conflict with existing requirements. For complex changes, we’ll schedule a discussion and re-evaluate cost and timeline.
Do you provide training?
Yes. We offer training and mentorship programs, including guidance for Final Year Project students.
Are domain and web hosting included?
Yes. For web projects we assist with domain purchase, hosting setup, database, and dedicated email addresses.
Can you add AI features to my existing system?
Yes. We integrate chat agents, document extraction, image generation and speech via the Weststar AI platform into existing Laravel, React, Flutter or WordPress systems.
Have a project in mind?
Tell us what you’re building. We reply within 1–2 business days with a clear scope and a fixed quote.